It is striking how discussions around automation have changed in the past few years. As Brian Burke, Research Vice President at Gartner, said: “We have seen an evolution from process automation towards automation at the business ecosystem level.”

In July, we had our first Automation Session, when we spoke about automation on an operational and tactical level, more specifically, we talked about RPA. RPA is what Huw Williams refers to as a point solution, a technology to fix a problem or implement a new service quickly.

Today this is no longer enough in the engagement with your customers. So we organised a second Automation Session on November 5th, titled “Hyperautomation — Investing in Resilience without compromising on digital experience”. I was worried that the conversation would get too technical. …

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Rik Coeckelbergs

Independent advisor and opinion maker in banking and payments, founder of The Banking Scene #fintech #openbanking #PSD2 #banking #payments #digital #innovation

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